Compliant
Operate a compliant service desk or helpdesk in your organisation. Keep a central list of all your staff, IT Equipment and users and manage support contracts against your CMDB with a comprehensive Configuration Management Database CMDB of your site hardware and software.
Quick Fix
Enter Knowledge Base solutions to allow quick closure on repeating incidents. Service Desk has been built by a team of service and support specialists who wanted the most rapid clear way to keep our service support compliant, we don't like heavy, overly complex support systems - so we built Event Engine to improve support services.
Email Integration
Automatically issue emails alerts to operators of the service desk when thresholds are met. You can forward, cc, or bcc emails to Event Engine and Event Engine will attach them to the matching incident or create a ticket on the fly. You can also email tasks updates and resolutions to Event Engine.
Blog your updates
Use a blog type interface to update your customers with the latest news on a ticket or incident. Event Engine has a simple web interface to allow rapid update of tickets, improving the speed to resolution and reducing adminstrative overhead.
Rapid Ticket Location
Review all open tickets in a quick view and report on the performance of your service or helpdesk. Service IT operators can find tickets easily and see the most pertinant support imformation at a glance.
Portal and Self Service
Event Engine is great for IT Support staff who want to keep track of their customer incidents, either within your organisations or with your clients. Provide a Portal Page for end users to request support and get updates.
Got questions?
If you have any questions about Event Engine just zap us an email and we will get back to you. Emails will be responded to by the next business day.